How Tizi Hike collects, uses, and protects your personal data when you book guided hikes and outdoor experiences in Agadir, Taghazout, and Paradise Valley.

Last updated: 18 July 2026

Tizi Hike (“we”, “us”, “our”) operates guided hiking and outdoor adventure experiences based in Aourir, near Agadir and Taghazout, Morocco. This Privacy Policy explains what personal information we collect when you visit tizihike.com or book an activity with us, how we use it, and the choices you have. We are committed to protecting your privacy and handling your data responsibly.

Who we are

Tizi Hike is a locally owned guided hiking and outdoor experiences business. You can contact us at any time regarding your data:

  • Email: contact@tizihike.com
  • WhatsApp / Phone: +212 696 867 668
  • Location: Aourir, Agadir, Morocco

Information we collect

We only collect information needed to respond to enquiries, arrange bookings, and improve our service. This may include:

  • Contact details you provide through our booking forms, email, or WhatsApp — such as your name, email address, phone/WhatsApp number, and pickup location.
  • Booking details — the activity you choose, preferred date, number of adults and children, and any notes you share (for example dietary needs or allergies).
  • Communications — messages you send us by email, contact form, or WhatsApp.
  • Technical and usage data — collected automatically when you browse the site, such as your IP address, browser type, device, pages viewed, and referring website. This is gathered through cookies and analytics tools.

How we use your information

We use your personal data to:

  • Respond to your enquiries and confirm your booking;
  • Organise your activity, including pickup, group arrangements, and any special requests;
  • Contact you about your reservation, changes, or cancellations;
  • Improve our website, services, and customer experience;
  • Comply with legal, tax, and accounting obligations.

We do not sell or rent your personal information to anyone.

Legal basis for processing

For visitors from the European Union, United Kingdom, and similar jurisdictions, we process your data on the basis of: your consent (for example when you submit a form or accept cookies); the performance of a contract (to deliver the activity you booked); and our legitimate interests (to operate and improve our business), balanced against your rights.

Cookies and analytics

Our website uses cookies and similar technologies to make the site work, remember your preferences, and understand how visitors use our pages. We may use analytics services such as Google Analytics to measure traffic and improve content. You can control or disable cookies through your browser settings; note that some features may not function correctly if cookies are disabled.

Sharing your information

We only share your data where necessary to run our service, for example with trusted local guides or transport partners involved in delivering your booked activity, or with service providers such as our website host, form software, and communication tools (email and WhatsApp). We may also disclose information where required by law. All partners are expected to handle your data securely.

Data retention

We keep your personal data only as long as needed to fulfil your booking, respond to enquiries, and meet legal or accounting requirements. When it is no longer needed, we securely delete or anonymise it.

Your rights

Depending on your location, you may have the right to access, correct, or delete your personal data, to object to or restrict certain processing, and to withdraw consent at any time. To exercise any of these rights, contact us at contact@tizihike.com and we will respond as promptly as we can.

Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-party links

Our site may link to third-party platforms such as review sites, booking marketplaces, or social media. We are not responsible for the privacy practices of those websites and encourage you to read their policies.

Children’s privacy

Our services are booked by adults. Where children join an activity, their details are provided by a parent or guardian. We do not knowingly collect personal data directly from children.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

Contact us

If you have questions about this Privacy Policy or how we handle your data, please contact us at contact@tizihike.com or via WhatsApp at +212 696 867 668.